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How do
I order?
You can order online
with the shopping cart (which we highly recommended) or by phone,
fax or mail. The shopping cart is easy, convenient, secure,
and has the advantage of faster processing.
How do
I use the shopping cart?
Ordering with the
shopping cart is easy! Simply enter the quantity into the empty
box nest to the unit price, click on the "Add" button
to put it into your shopping cart. Once you are ready
to check out, click on the "Check Out" button.
All your purchase information is shown on the "Check Out"
page. Simply enter all of the required information and
your order will be processed via our secure system.
If you provided a
valid email address when you order, you will receive a confirmation
email containing your order number within 2 minutes, provided
you have entered the information correctly.
I prefer
not to enter my credit card online; can I still place an order?
Yes, you may purchase
by phone, fax or by mail. Our mailing address is: Gemstone
& Co., Ltd., 6830 Broadway, Unit J., Denver, CO 80331 USA
Phone: (303) 426-0861, Fax: (303) 426-0867, Email Address gemstone.co@shaw.ca.
Can I
quit in the middle of shopping?
Yes, anytime.
What if
I do not receive my order confirmation?
This usually means
that you have used an invalid or miss-spelled e-mail address.
In this case, your order confirmation email was unable to be
delivered to your in box. You will not get and order confirmation.
It is always a good idea to either write down or print the final
order information as a record of your order in this case.
How can
I check my order status?
Send us an email at
gemstone.co@shaw.ca and we will respond as soon as possible.
WE always ship with delivery confirmation so we will track you
shipment for you.
Do you
have a minimum order?
No! There is no minimum
order.
How do
I cancel my order?
You can call, fax,
or email us to cancel your order. If you wish to cancel
an order, please do so as soon as possible. We will do
our best to cancel your order, but if the order has been shipped,
it may be subject to the terms of our Return Policy.
How safe
is ordering online?
It is very safe.
Gemstone & Company Ltd. offers a safe shopping experience.
Our secure server encrypts all of your important information,
such as credit card numbers, etc. This encryption process
takes all of your personal information and converts it into
code that is securely transmitted over the Internet.
We make every effort
to protect your online order information by using Secure Sockets
Layer (SSL) technology. SSL encrypts your order information
to avoid the decoding of the information.
Some versions of browsers
and some firewall's don't permit communication through secure
servers. In that case, you'll be unable to connect to
the server so you won't have to worry about mistakenly placing
an order through an unsecured connections. If you can't
access the secure server for whatever reasons, please place
your order via phone, fax or mail.
Do you
offer a catalog?
Not at this time,
but we will offer this very soon.
Didn't
find your answer?
If you did not find
the answer to your question on this page, please send e-mail
to gemstone.co@shaw.ca and we will respond to you personally.
TERMS
RETURNS
If
you are not satisfied with your order, please return the items
in original condition with a copy of the invoice within 30 DAYS.
You will need to call or email us for a RETURN AUTHORIZATION
NUMBER before returning your items. There are no cash
refunds on any purchase.
Sorry,
we cannot accept returns or exchanges after 30 days OR without
an invoice. Please inspect the package as soon as you
receive it and make sure that all items meet your expectations.
We
DO NOT accept return on : Sales Items, Portions Of Bead Mixes,
Partially used wire spools or used tools. Shipping and
handling charges and not eligible for refund. Please use a traceable
shipping method when using your own carrier accounts to return
your order. Gemstone & Company Ltd. is not responsible for
returned orders we do not receive or returned orders damaged
in shipping.
PAYMENTS
ACCEPTED
Credit
Cards: Visa, Master Card, Discover & American Express
Prepaid
Check or Money Order:
Orders
paid by personal check will be held at least 7 days until the
check clears. Orders paid by money order or bank check,
will be shipped upon receipt.
Please make checks
payable to: Gemstone & Company Ltd. There will be
a minimum $25.00 charge on checks returned by the bank for any
reason.
International Customer:
Payment must be made by credit card - Visa, or Master Card in
US funds only.
COD orders for money
order or cash only.
SHIPPING:
Get It FREE: Orders
over $50 ship for FREE.
Any
order over $50 qualifies for FREE shipping. You must select
the Priority Mail option in the checkout process to take advantage
of this offer. Orders with free shipping are shipped using 1-3
day Priority Mail. This is a limited time offer.
Continental USA Customers:
USPS First Class,
under two pounds (Ships to destination within 2-3 business days).
UPS Ground over two
pounds ships to destination within 5-6 business days.
Fed Ex does not deliver
to PO Boxes.
International Customers:
We recommends the
US Postal Services and the cheapest and most reliable service.
US Postal Service also provides express mail service.
Customers pay any import taxes and duties.
Orders are dispatched
from Gemstone & Co., Ltd, during normal MST business hours,
Monday through Friday. Orders are not valid until accepted
by Gemstone & Co., Ltd. Due to the valuable nature
of Gemstone & Co., Ltd. products, we must be able to leave
your parcel with someone at the address you have indicated,
unless you have first proved ed us with special instructions.
A signature will be required upon receipt. Products will
be deemed to have been received by you if accepted by a person
at your nominated delivery address, or if your special instructions
are complied with. Insurance applies only until the order
is delivered to your nominated address.
Shipping details must
include a street address and daytime telephone number.
Your order cannot be dispatched if these details are missing.
Gemstone & Co.,
Ltd. reserves the right to limit quantities and may discontinue
accepting orders at any time.
Gemstone & Co.,
Ltd. reserves the right to accept or reject orders in any combination
or option(s) ut determines in its best interest.
Shipping charges are
subject to change without notice.
Customer is responsible
for all shipping, duties, taxes, restrictions and fees.
INSURANCE
All international
deliveries are subject to an insurance charge which has been
included in the International Delivery charges.
CANCELLATIONS
You may cancel your
order at any time prior to acceptance and processing, but please
note that orders for products that are held in stock will be
processed immediately and cannot be cancelled. You can
cancel your order for any item in backorder status.
RETURN, REPLACEMENTS,
& EXCHANGES
If for any reason
you are not satisfied with your purchase, please advise us by
email. You must return the goods together with your receipt
within 30 days of invoice to enable us to process a refund.
Unfortunately, delivery and handling charges are not refundable.
For any queries, please e-mail us or call Gemstone & Co.,
Ltd. at (303) 426-0861.
AVAILABILITY:
Stock has been specifically
allocated for Gemstone & Co., Ltd. and stock levels are
adjusted automatically. Any item that sells out may be
available via a backorder. Queries about backorders should
be directed to Timisha Moody at 303-0426-0861. Prices of products,
services, delivery and other charges displayed on this web site
are current at the time of issue, but these may change at any
time. The availability of products and services may change
from time to time. In the event a particular product is
sold out Gemstone & Co., Ltd. reserves the right to either
process a partial order or return orders in their entirety.
Gemstone & Co., Ltd. will retain full title to products
you order until payment in full has been confirmed.
ORDER NOTIFICATION:
Upon receipt of your
order, Gemstone & Co., Ltd. will issue you with an e-mail
notification listing the items ordered, the total product and
shipping charges, delivery address, estimated shipping times
and shipping carrier. This will not include any customs
duties, local taxes or bank fees. This is a confirmation
that we have received your order, not a confirmation of acceptance
or processing.
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